Strategies for GREAT Communication

"Communication and Communication Systems are 80% of YOUR companies success.."

No More ‘ I wasn’t told about that..’

No more management by memo, email, rumours and half-truths

Discover how your organization can:

1. Communicate better

8. Rapidly improve results

Rapid, Easy to Use, Low-Tech Communication System

“How well we communicate is determined not by how well we say things but by how well we are understood.”

Andy Grove, Intel Corporation CEO

F2F SYSTEMS

F2F Systems has evolved over six years as a US-Australian partnership dedicated to helping organizations solve their communication problems.

Using a unique system of integrated Face-to Face (F2F) and Computer Mediated (CM) communication protocols, F2F Systems has developed a proven strategy that is guaranteed to significantly improve communication in every organization.

This customized program is called the F2F-CM Communication System.

F2F Systems employ an innovative 9-step process to systematically remove the barriers to effective communication and provides a platform to ensure communication and organization capability is continuously improved.

This page introduces the amazingly powerful 9 step process.

For more detailed information download the FREE Report How to Solve Your Organisations Number One Staff Motivation Problem - Communication.

STEP 1: UNDERSTANDING THE F2F PARADIGM

Thinking F2F is often difficult for organizations that have invested enormous resources in information technology to solve their communication problems.

Step 1 requires all senior managers to be engaged in a paradigm discussion where they can explore how to think differently about what it means to communicate effectively and the real value of face-to-face.

F2F Systems helps managers understand the difference between communication and information and why F2F-CM is the best way to improve an organization’s communication performance, it’s teamwork and the way workers look at the overall strategic objectives of any business.

“The more we elaborate our means of communication, the less we communicate.” J. B Priestly, Thoughts in the Wilderness

STEP 2: DIAGNOSING AND MAPPING THE PROBLEM

Using unique investigative tools, F2F Systems clearly identifies where and how communication is breaking down.

Communication errors occur either at initiation, in the transmission process or in the literacy of the receivers. More often than not the error is a combination of all three.

Diagnosing and Mapping the communication problem is the critical first step to solving the communication problem and improving business performance results.

STEP 3: F2F LITERACY CAMPAIGN

Once the managers have committed to an F2F-CM System it is time to bring everyone else into the game.

This usually takes the form of 90-minute sessions with large groups of people learning the difference between communication and information and how the F2F strategy can help them improve both their personal and the organizations performance.

“When they understand their task and how it fit into the whole, the staff become "spontaneously competent"

Dr. Edwards Deming, Quality Movement Founder

STEP 4: SET UP A PROJECT MANAGEMENT TEAM

Now it’s time to begin building an integrated F2F-CM system. But first, it’s critical to pull together a competent team to project manage the process.

The Communications Project Team will consist of 6 or more people from across the organization – a multi functional, multi level team works best to provide input from a diversity of functions, positions and locations.

F2F Systems provides a unique one-day project management training session to ensure all the project team members are skilled and capable of delivering an effective and integrated communication system.

"Communication is really all anyone ever gets paid for ultimately... and if you cannot effectively communicate you will PAY... not get paid." Doug Firebaugh

STEP 5: CUSTOMIZING THE F2F-CM SYSTEM

Once the project team is firing, they will use both the initial diagnostic data and proven project management methodologies and concepts to develop, execute and close out a tailored F2F-CM system.

The F2F system will be tailored to meet the unique geographical and demographical structures of the organization.

The overall goal is to ensure 100 percent of the workforce receives F2F communication on the key issues, strategies and policies of the organization within an agreed timeframe.

STEP 6: BUILDING THE IMPLEMENTATION SKILLS

A crucial stage in the building of any F2F-CM system is the training of those people who will ultimately become the transmission agents. These people will be charged with the responsibility of communicating effectively with their peers.

F2F Systems provide half-day training programs that give transmission agents the necessary skills to ensure all of them understand the process and know how to deal with the questions, objections, doubts, anxieties and concerns that will initially be raised.

It’s critical that messages are delivered in consistent, effective, open and rapid manner. Such delivery is a skill.

STEP 7: SYSTEM ROLLOUT

Very rarely does the first iteration work smoothly because both the elected transmission agents and the receivers lack the necessary experience. The required experience will come with time, so perseverance is critical to ensure long-term system success.

Moreover, the alignment of face-to-face with new CM protocols always adds to potential problems.

It may take a few iterations to get it right but the problems can be minimizes with F2F Systems coaching.

STEP 8: REGULAR INDEPENDENT AUDITS

Probably the most crucial element of any quality system is the way it is audited and how recommendations for improvement are followed.

F2F Systems offers a proven auditing process to ensure any problems with any new communication system is quickly identified and appropriate response determined.

The value of an independent auditing process can’t be overestimated.

STEP 9: STRATEGIES FOR CONTINUOUS IMPROVEMENT

F2F Systems ninth step requires an innovation workshop to be conducted once a year for the express purpose of reviewing how the F2F-CM system is working and to explore any possible ways the whole system can be improved.

“The greatest problem with communication is the illusion that it’s completed.” George Bernard Shaw

“An individual without information cannot take responsibility; an individual who is given information cannot help but take responsibility.” Jan Carlzon, Scandinavian Airlines Systems CEO

“Communicate everything you can to your Associates. The more they know, the more they care. Once they care, there is no stopping them.” Sam Walton, Wal Mart

CONTACT US NOW

To contact F2F Systems and find out more about how your organization can build an integrated F2F-CM system today, please visit our website at www.f2fsystems.com or to get us to contact you simply click on here.

For more detailed information download the FREE Report How to Solve Your Organisations Number One Staff Motivation Problem - Communication.